Terms of Use

Your Acceptance

The following terms and conditions relate to the provision of any services or sale of products (including physical products or downloadable material) from Hannah Ann Naturopathy – https://hannahann.com.au. These Terms and Conditions constitute an agreement between, Hannah Ann Naturopathy ABN 71 354 881 464, the owner and operator of the Site, and any Services and you, a user of the Site and/or Services.

By using our Site or any Services you agree to be bound by this Agreement, our Website Terms of Use and our Privacy Policy. Our Agreement, our Website Terms of Use or our Privacy Policy may change from time to time and will come into effect when the updated terms and condition are posted to the Website. Your continued use of our website, social media platforms, online programs or services indicates that you have read, understood and agreed to the current version of the Policy.

If you do not agree to the terms and conditions contained in this Agreement, Website Terms of Use or our Privacy Policy (or any subsequent amendments) you must cease using our Site and Services immediately.

Users must be 18 years or older to purchase any of our products or Services.

Health Disclaimer

The contents of Hannah Ann Naturopathy either through our websites, social media platforms including Facebook and Instagram, or any other materials distributed by Hannah Ann Naturopathy is for educational and informational purposes only and is not meant to replace advice or information provided by your personal healthcare provider.

Supplements and changes to diet can interfere with the absorption of certain medications and may be contraindicated in certain medical conditions. It is your responsibility to contact your primary health care provider if you are taking any prescription medication, pregnant, breastfeeding, have an existing medical condition or suspect you may have a medical condition before embarking on any programs, services or advice given by Hannah Ann Naturopathy.

Products issued and information provided through our website, services, programs and other platforms associated with Hannah Ann Naturopathy should not be used for diagnosing, treating, alleviating or relieving any medical or health conditions, nor to guarantee any particular outcome or results.

The products issued, content and health advice expressed by Hannah Ann Naturopathy, are not intended to be a substitute by your doctor or other health care professional.

When seeking advice, you should consult with appropriate health professionals on any matter relating to your health and well-being. Any reliance you place on such information, product or service is therefore strictly at your own risk.

You are solely responsible to check for medication and medical condition contraindications prior to commencing any services, advice, supplements or program(s) with Hannah Ann Naturopathy. You can contact us for more information at hello@hannahann.com.au


You are solely responsible for the proper and safe handling, preparation, storage, use and consumption of the products you receive from us. As outlined in our health disclaimer, we urge that you speak to your medical provider before using our products or following any dietary recommendations or changes in activity level accompanying one of our programs. All products distributed by Hannah Ann Naturopathy are designed for adults 18 and older. You are also solely responsible for knowing about any food allergies you may have and for verifying the products and their ingredients before handing, preparing, using or consuming such products. You can contact us for a list of ingredients for each of the products we use in our programs prior to purchasing any of our programs.

We do not claim to “cure” disease, however simply help you make physical and mental choices in order to help your body heal.

We reserve the right to change any and all content and to modify, suspend or stop providing access to the Sites (or any features or functionality of the Sites) and the Products at any time without notice and without obligation or liability to you.

Through our websites and our social media sites you are able to link to other websites, which are not under the control of Hannah Ann Naturopathy. We have no control over the nature, content and availability of those sites. Please contact those sites directly for any related issues.


Please be aware that testimonials published by us are independent and genuine. However, they do not represent a guarantee or warranty of similar results.


We use a secure online payment system.

You will be required to provide us with your credit card information in order to purchase any of our Services (including any products). Credit card information may be shared with our third party payment processors such as Stripe and PayPal. By purchasing through our Site, you agree that we may charge you the price listed at the checkout screen, and that any payments made via credit card may attract an additional percentage fee, as charged by the relevant merchant from time-to-time.

All orders must be pre-paid and will only be sent out or available for download (for electronic products) after full payment of the total amount is cleared.

You warrant that the payment details and any related personal details you provide us are correct. We accept no liability in the event you fail to provide correct or incomplete payment or personal details or for any losses suffered as a result of the fraudulent or unauthorized use of credit cards.

All prices are in Australian Dollars unless otherwise stated, and inclusive of GST, and you agree that we may charge you GST as set out in the A New Tax System (Goods and Services Tax) Act 1999 (“GST Act”).

From time to time we may issue promotional or discount codes. These can be redeemed at checkout and are subject to the terms of issue stated by us in relation to each promotion or discount.

If you have any issues with payment do not hesitate to contact us at hello@hannahann.com.au

All Services (including any goods) available from our Site are subject to consumer protections under the Australian Consumer Law.

Delivery & Shipping

If you are an Australian resident, you agree to pay any shipping and handling charges shown at the time you make a purchase. If you are outside of Australia, additional shipping charges may apply and will be charged separately after your order has been processed.  You can send us an email at hello@hannahann.com.au if you are outside of Australia to receive a quote prior to purchase.

Refunds & Returns

Our refund policy is in addition to your rights under the Australian consumer Law as defined by Schedule 2 of the Competition and Consumer Act 2010.

We DO NOT offer refunds or returns due to the nature of our services and products, including but not limited to, pathology testing, supplements, naturopathic services, consults, ebooks and downloadable materials. For all online programs you may request a refund within the first 7 days of starting the program. If this request is approved, you will be eligible for a refund of 75% of the price of the program. We are limited by the legislation covering health and hygiene products & virtual product delivery.

In the event of any defect with our services including any products, you must contact us immediately at hello@hannahann.com.au for our team to come up with a suitable resolution. Defective products must be returned within (14) fourteen days of the original postage date to be eligible for replacement. Items will be replaced with the same item originally purchased.


You agree that we will collect and manage your personal information supplied to us in accordance with our Privacy Policy.

You agree to our Privacy Policy available at https://hannahann.com.au/privacy-policy/

Copyright Policy

Unless otherwise stated, all content on this site is original and copyright of Hannah Ann Naturopathy. All rights reserved. Any reprint or publish of part or all of the contents in any form is prohibited without written consent. You may print or download content for personal use only. When using for personal use through a third party ensure to acknowledge Hannah Ann Naturopathy as the source of the material.

Comment policy

At Hannah Ann Naturopathy we value your opinion and comments. However, we do ask you to show respect. In terms of misuse, including links to misleading information and advertisements, Hannah Ann Naturopathy reserves the sole right to proactively prevent or reactively remove any comments they deem inappropriate found on this site. We will also delete comments asking for individual advice, see health disclaimer.

No Spam

Publication of email addresses on the Website does not imply consent to the receipt of unsolicited commercial electronic messages or SPAM.


Affiliated Links:

Although many of the links on this site are for informational purposes only, for disclosure purposes this site may contain affiliated links. This means that Hannah Ann Naturopathy may receive monetary compensation or other types of remuneration for endorsements, testimonials, and/or links to any products or services from this blog. By clicking on an affiliated link, you do not pay more, however if you click on an affiliated link Hannah Ann Naturopathy may earn a small amount of money if you purchase that product. This ultimately helps support Hannah Ann Naturopathy blogging and to keep this site free for you, so we thank you in advance for your support. For your information we disclose if affiliated links have been used at the end of the post.

Please note that Hannah Ann Naturopathy rigorously chooses products/services to recommend or endorses that we personally approve of and/or have used. All ideas and opinions expressed are completely our own.


To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the Services (including any products listed or purchased on or through our Site). We hereby expressly disclaim all liability for our Service, and for product defects or failures, claims that are due to your use of our Service or products, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation, except for the purposes of Consumer Guarantees under the Australian Consumer Law,. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

Limitation of Liability

Notwithstanding any limitations or restrictions placed on this limitation of liability by the Consumer Act, Hannah Ann Naturopathy does not assume any responsibility or liability for any damages to you whatsoever arising as a result of your use of our website, services or products in any way. In no event will we, or any of our respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of this Site or any Services (including products) offered, be liable to you or anyone else for any direct, indirect, special, punitive, incidental or consequential damages arising out of the use, inability to use, or the results of use of this Site, any web sites linked to this Site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

With the exception of Consumer Guarantees, we exclude:

any term, condition or warranty that may otherwise be implied by custom, law or statute;
any liability for loss caused by our negligence; and
any liability for indirect, incidental, special and/or consequential Loss, , including but not limited to loss of revenue, loss of income, loss of business, loss of profits, loss of goodwill or credit, loss of business reputation, loss of use, loss of interest, damage to credit rating or loss or denial of opportunity
any failure of performance, error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus or line or system failure.

To the extent permitted by law, our liability in respect of any breach of or failure to comply with any Consumer Guarantee is limited, at our option to any one or more of the following:

In the case of goods, to:(A)    the replacement of the goods or the supply of equivalent goods;(B)    the repair of the goods;(C)    the payment of the cost of replacing the goods or of acquiring equivalent goods; or(D)   the payment of the cost of having the goods repaired.
In the case of services, to:(A)    the supplying of the services again; or(B)    the payment of the cost of having the services supplied again.

For Jurisdictions that do not allow us to the exclusion or the limitation of our liability: Notwithstanding any provision of this Agreement, if your jurisdiction has provisions specific to waiver or liability that conflict with the above then our liability is limited to the smallest extent possible by law. In the event that we may not limit our liability in your jurisdiction, you agree our total liability to you is not more than AUD$100 or the total amount you spent while using our Site, Services (and any products) within the last six months, whichever is greater.


You agree to indemnify, defend, and hold harmless Hannah Ann Naturopathy and our parent, subsidiaries, affiliates, partners,  officers, directors, employees, contractors, subcontractors, suppliers, interns, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Hannah Ann Naturopathy Client Agreement & Terms & Conditions for Hannah Ann Naturopathy Clients can be downloaded –Client Agreement

Last updated: January 11, 2021